We provide a warranty and statutory warranty for the products sold in our store in accordance with applicable laws.
The manufacturer's warranty period for Leofoto brand products for consumers and businesses is 2 years*.
Products which need to be repaired should be sent to the address of the service. Before sending the product it is necessary to submit a repair request at the F-service website.
F-service
ul. Andrzeja Hałacińskiego 4
32-050 Skawina
Poland
e-mail: service@f-service.pl
tel. +48 731 760 005
Address for returns:
Foto-Tip
Bonarka 11
30-415 Krakow
tel. 12-357-66-05
1. Before deciding to send defective goods to the service, please check the battery status, cleanliness of the contacts (for electronic devices), and ensure that the product is being used correctly and for its intended purpose.
2. If the defect/fault arises from other reasons, please return the goods along with a clearly completed complaint form – the more information about the damage, the faster and more efficiently we will be able to process the complaint.
3. The customer is responsible for collecting and presenting all documents received at the time of purchase – such as a receipt or invoice, (order number) purchase date, etc., to confirm their warranty rights.
4. The service does not require goods to be delivered in their original packaging – we do not pay attention to boxes (except for returns of fully functional goods), but the goods must be properly packed and adequately secured to prevent possible damage during transport. We are not responsible for damage to goods during transport.
5. The customer covers the cost of delivering the goods to the service.
6. A return may be made by a private individual purchasing with a receipt or personal invoice who is not directly involved in business or professional activities, based on Article 22 of the Civil Code and the Act of May 30, 2014, on Consumer Rights, which grants the right to withdraw from the contract.
As of January 1, 2020, the right to return goods also applies to private individuals who enter into a contract directly related to their business activity, provided that the nature of the contract is not professional for them, as determined by the subject of their business activity registered in the Central Register and Information on Economic Activity. Based on Article 38a of January 1, 2021 (Journal of Laws of 2019, item 1495, and of 2020, item 568). This right can be exercised within 14 days without giving reasons (the period starts from the day the goods are received).
The right of return does not apply to companies with legal personality (e.g., corporations).
If you wish to return goods – withdraw from a distance purchase contract or exchange them for another item, please include all necessary documents (proof of purchase) and a clearly completed withdrawal statement. The returned/exchanged product must be in unchanged condition, without signs of use. Please pack the goods in their original packaging to prevent damage during transport. The customer bears the direct cost of returning the goods (i.e., shipping the goods back to us).
7. The complaint processing time is a maximum of 21 days from receipt. We usually try to process complaints faster, depending on the number of shipments we receive from customers. If the equipment needs to be sent to another specialized service center or requires time-consuming tests, this period may be extended by another 21 days.
8. After repair or replacement of defective goods, the service will return them immediately at its own cost – except in cases where the exchange is at the customer's request (contract modification) and out-of-warranty repairs, in which case all costs are borne by the customer.
9. If you wish to change the address or have other requests, please use the complaint form. Any handwritten notes attached will not be as effective as the complaint form.
10. Out-of-warranty repairs: The customer delivers the shipment at their own cost. The service conducts an assessment and informs the customer of the repair cost and time. Upon receiving payment for the out-of-warranty repair and return shipping costs, the service proceeds with the repair. The repaired equipment is then sent back to the customer. The repair comes with a 3-month service warranty.
11. A customer who decides not to proceed with the repair – rejects the cost estimate – will receive the item back after paying the return shipping fee. The service does not charge for repair estimates; however, if the customer declines the repair, detailed damage information will not be provided.
12. If you have any doubts, please contact us via email or phone.
13. The service does not make any modifications to the product's structure (especially electronic modifications) as they would render it non-compliant with the manufacturer's certifications.
14. Warranty repairs do not cover any mechanical damage, damage caused by the customer, or improper packaging for transport – such goods can only be repaired for a fee.
15. SEPA payment refunds are only possible after 8 weeks from the payment date due to the processing system of the Stripe payment system, which is beyond our control. All orders paid via SEPA transfer have an extended processing time, on average by 3-4 days.